Monday, November 17, 2008

Shifting Gears -- BIG TIME

Wow, things are changing rapidly here at TCF! We've invested in a couple of very cool new things to help all of our customers, newbies and seasoned professionals keep in the information flow.

The first thing we've done is set up a set of informational emails. We have a different set of emails depending on how you use Timber Creek. For instance, if your main interface with us is through your fundraiser group at your child's school, there is a set of informational emails on how to best maximize that experience for you.

If you're an existing customer, whether 'just signed up' or 'been here a while,' it's easy to get in a rut with TCF because so many other things are trying to get and keep our attention. So, for these customers there's a set of informational emails explaining how to make the most of your TCF experience -- some of it may be review, some of it may be new -- but we even have instructional videos on how to place custom orders, so it should be worth it just for the refresher.

We're NOT trying to inundate you with emails. This series consists of about 6-7 emails and then it's over. But it might be a good idea to make a folder for them in your email program, as each of them will have live links you can use to get to where you need to go to implement the suggestions offered in them.

Occasionally, we will send you an extra email having to do with any anouncements that need to be made such as a change in route delivery days, and so forth, but our aim is to bring you information you need and can use.

And of course you may "unsubscribe" at any point in time. Just scroll to the bottom of the email and click the link. YOU are in charge, here -- we're just trying to help you get the most for your money and the most satisfying experience you can with Timber Creek.

Thanks for allowing us to do that, and keep an eye open for even more new cool stuff!!

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